Voxly App Support

Technical support and FAQ for Voice Mood Diary app

About Voxly

Voxly is an intelligent voice mood diary application that allows you to easily record your daily moods and thoughts through voice or text. The app provides emotion analysis, personalized insights, and community interaction features.

Main Features

• Voice Recording: Record voice diaries and convert them to text
• Emotion Analysis: Analyze and record your mood states
• Mood Statistics: Track your emotional changes
• Tree Hole: Share moods anonymously
• Message in a Bottle: Anonymous mood exchange
• Local Storage: Personal records stored on your device

Frequently Asked Questions

App can't record audio?

Please ensure you have granted Voxly microphone permissions:

• iOS: Settings → Privacy & Security → Microphone → Voxly
• Android: Settings → Apps → Voxly → Permissions → Microphone

How do I back up my records?

Currently, Voxly stores all personal records locally on your device. You can use the export function within the app to export records as text files for backup.

Why is emotion analysis inaccurate?

Emotion analysis is based on AI algorithms, and results may vary depending on language expression. This is normal, and you can use the app features based on your personal feelings.

Are Tree Hole and Message in a Bottle completely anonymous?

Yes, community features use a completely anonymous system and do not collect or store any personally identifiable information.

App crashes or runs slowly?

Please try the following solutions:

• Restart the application
• Check for app updates
• Ensure your device has sufficient storage space
• Restart your device

Technical Support

If you encounter technical issues or need further assistance, please contact our technical support team:

When contacting us, please provide the following information to speed up problem resolution:

• Device model and operating system version
• Voxly app version
• Specific problem description and reproduction steps
• Error message screenshots (if applicable)

Privacy and Data Security

We highly value your privacy. Diary content, audio, and photos are primarily stored locally on your device. If you use Tree Hole, Message in a Bottle, or enable auto-sync, anonymous posts and photos are uploaded to cloud service providers. Voice transcription and text analysis are processed by third-party cloud services when online. If you grant location permission, third-party map and weather providers are used to fetch address and weather data. For details, please refer to our Privacy Policy.